ClubCosmetíque.com (the “Site”) is owned and operated by Cosmetíque, Inc. (”Cosmetíque”, “Our Company”, “We”). We understand how concerned our customers are about the information they provide to us. The following policy is intended to assure our customers that we regard our responsibility to protect their information very seriously and take the necessary steps to provide that security. The policy may be updated from time to time, so we encourage you to revisit this page to review any changes. This policy was last updated January 1, 2013.
1. What Information We Collect Personal.
Whenever you purchase products (on-line, over the phone, or through the mail), contact customer service, complete a survey, participate in a sweepstakes or promotion, or sign up for e-mails, we collect personal information. The information we receive may include your name, mailing, billing and/or shipping addresses, telephone number, birth date, form of payment, e-mail address, product preferences and/or product purchase history. If you use a credit or debit card or pay by check we may also receive your account information and/or expiration date. Cosmetíque uses this information that you provide to ship your orders, service your account, personalize your experience and to communicate with you.
We also collect non-personal information from visits to the Site. This type of information includes the number and frequency of visits to each page, the length of stay, browsers and operating systems used and the domain names of the website from which you linked to this Site.
Cosmetíque utilizes SSL (Secure Sockets Layer) encryption method on all secure submissions. This method is generally accepted as an industry standard security protocol. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We have put this privacy protection control system in place to help ensure that your personal data remains safe and private. However, we cannot guarantee the protection of your information from any actions taken by third parties that may unlawfully interrupt or access transmissions or private communications. If you use a credit card to make a purchase or join our program, the transaction and your credit card number and expiration date are stored on our server for archival purposes only. We will never disclose any of this information to any third party, except for the purpose of processing your orders.
2. How We Use that Information
Cosmetíque uses the information you provide us in a number of ways. First and foremost, the information provided is used to deliver our customers with an enjoyable experience. This means conveniently helping you shop with us, place your order and receive your shipment as smoothly as possible.
We routinely use your personal information to communicate with you while servicing your account. This may take the form of e-mails, telephone calls and postal mailings. Some examples of this type of service include order confirmations, customer surveys, and account balance notifications.
Depending on the information you provide to us, we may periodically communicate the introduction of new products, promotions and sales, or service improvements to you via e-mail, postal mailings, and/or telephone calls. We may also send you a “co-registered” e-mail promoting carefully selected offers from partner companies we believe may be of interest to you. You may “opt-out” of receiving any marketing communication from us. See below for instructions.
Cosmetíque makes some of your information available to other companies from time to time. For daily operations it is necessary to share our customers’ information with service providers like banks/credit card companies, shipping carriers, and other providers of administrative functions in order to effectively receive orders and ship product to our customers.
Occasionally, we may provide limited information (name, address, phone, purchase history – but not credit card or personal payment information) to third parties whom we may contract to provide services like mail catalogs, send e-mails, administer sweepstakes or promotions, and perform research and/or surveys.
In our effort to continually be a better, more efficient and more effective company and to help ensure that we are
being as relevant to you as we can, we occasionally add other public information about you from other sources to the data we house. To do this may involve sharing some minimal data (generally only name, address and/or phone) for matching purposes.
3rd Party Sharing.
We may share your postal address and/or telephone number (never e-mail address or payment information) with
carefully selected third party marketing partners in order to introduce you to products, services and special offers that may be of interest to you. They may also combine your information that we provide with other personally identifiable information available from their records and other sources to bring you offers of interest. You may “opt-out” of our sharing your information with these third parties. See below for instructions.
On rare occasions, we may be asked to disclose any information we have collected about you to law enforcement officials for instances like subpoenas, court orders, or other circumstances when required by applicable law. In the event that all of our business assets are transferred, customer information will be one of the assets transferred.
3. How You Stay In Control
You are always in control of the information we collect and how we use it. You can opt not to receive marketing communications from Cosmetíque or 3rd Parties. For basic operating needs, we may need to retain the right to contact you (by mail, e-mail or phone, depending on what you have provided to us) for order confirmation, billing and account service communications.
To opt out of marketing communications, you can contact us:
customerservice@Cosmetíque.com (24 hours a day)
Monday-Friday, 8:30 a.m. – 5:00 p.m. (Central Time)
By Postal Mail:
ATTN: Security Manager
P O Box 220
Harvard, Illinois 60033
Be sure to tell us what type of marketing communication you no longer wish to receive:
• Cosmetíque Postal Mail
• 3rd Party Postal Mail
• Cosmetíque Telephone Calls
• 3rd Party Telephone Calls
• Cosmetíque E-mail
• Co-registered E-mail
(Partner Offers Sent by Cosmetíque)
Please give us you complete address and telephone number so we can remove your name from the lists we may use and/or share with other companies in the future. We will make every effort to remove your name from the appropriate lists as quickly as possible. Please be aware that marketing lists are prepared in advance of campaigns and it is possible that you may still receive a small number of communications before our campaigns reflect your changes.
We may have agreements with third parties that allow you to link to and from other websites from our Site. If you link to these other websites from our site, you may be asked to provide information to them. Once you leave a Cosmetíque website, we are no longer your host and do not have control and/or are not responsible for the information collection practices of the sites to which we provide links. Before supplying these websites with personal information, we encourage you to review the privacy notices posted on those sites.
5. Other Legal Terms
We also recommend that you review the section of our website called Legal. It describes the terms and conditions for use of our website and provides you with information regarding your responsibilities when visiting our Site.
6. Your Consent
7. Google Analytics
This website uses Google Analytics for marketing and advertising purposes. We do not share this information with anyone. To opt out of Google Analytics tracking, click here.